To inquire about a refund, I had to go to the Singapore Airlines Beirut Office. I was surprised that everything went smoothly, even though I had anticipated it being a drawn-out and exhausting process. I didn't have to wait long, and the personnel was really professional. They provided me with step-by-step instructions and concise responses. I felt relieved and confident as I left the office. Such excellent customer service is uncommon. Their helping attitude is really appreciated. They transformed an unpleasant circumstance into a favorable one. Fantastic work, team.

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