Last month, I had to visit the Egyptair Amman Office in Jordan to resolve a baggage issue, and I was pleasantly impressed by how well-organized and competent they were. Even though the system was momentarily unavailable, the man assisting me was patient and informed. He was still able to personally verify my excess baggage cost and check my ticket. The finest aspect? As I waited, he offered me a bottle of water! Little things like this have a big impact. I strongly advise using Egyptair's local office rather than attempting to phone if you're flying from Jordan.

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