- Traveling with a young family isn’t always easy, but the British Airways Auckland Office made it feel like a breeze. From the moment we walked into their Queen Street location, we felt warmly welcomed and thoroughly supported. We had quite a few logistics to sort out, travel dates, dietary preferences for our kids, and selecting seats that would be the most comfortable. The agent, Peter, was incredibly attentive. He sat with us and helped us map out the most efficient and family-friendly itinerary. He even suggested flights with shorter layovers, which made a massive difference when traveling with two energetic kids under seven. The office had a calming vibe, which helped keep everyone, including our kids, relaxed. They provided activity packs while we finalized our booking, which was a small but thoughtful gesture. Peter made sure to highlight all the family-friendly services onboard, including priority boarding, special meals, and entertainment for children. The care continued beyond the office. Two days before our flight, we received a detailed confirmation email and a checklist for family travelers. This proactive communication made us feel like we weren’t just customers, we were valued guests. Our journey to London went off without a hitch, thanks to the incredible groundwork laid by the Auckland team. It was easily the most relaxing family trip we’ve ever taken.