- For passengers coming to or from Pensacola International Airport, the Southwest Airlines Pensacola Office is an essential hub. In order to guarantee that customers have a seamless travel experience, our office provides a wide range of services. The skilled and amiable team is here to help whether you need assistance with cancellations, changing an existing reservation, or booking a new flight. In addition, the office offers assistance with checked baggage, flight status reports, and general client questions.