Scandinavian Airlines is headquartered in Terminal 1, often known as The Queen's Terminal, at Heathrow Airport. Scandinavian Airlines LHR Terminal's state-of-the-art architecture, advanced services, and contemporary design provide passengers with a smooth and efficient airport experience. When arriving at Terminal 1, SAS guests have the option to choose between full-service check-in counters and self-service kiosks for maximum flexibility. Whether you have checked bags or not, the process is straightforward and facilitated by helpful SAS ground staff. Staff members are available to assist with heavy items or inquiries about misplaced baggage, and well marked baggage drop-off spots ensure a quick handover. Eligible SAS passengers, such as those on SAS Plus and EuroBonus Gold, can use the Fast Track lanes. After clearing security, passengers may view real-time flight information on digital screens positioned throughout the terminal, which allows them to keep track of gate numbers and departure timings. Customer care is readily available, and SAS employees are available to assist with changes, rescheduling missed connections, and attending to particular needs. Travelers in luxury classes or those who have achieved Star Alliance Gold status can also access the Star Alliance Lounge, which offers Wi-Fi, comfort, and refreshments.
