- I had to postpone a family vacation because of a medical crisis, and I went to the Copa Airlines Boston Office to ask for a refund. I was anticipating that it would be a nightmare, but to my delight, it was easy and stress-free. The agent requested my documents and informed me of Copa's policy on refunds in a clear manner. They filed my claim on the spot and provided me with a tracking number for follow-up. The refund was credited back on my card within two weeks. The agent also recommended travel insurance for upcoming travel and went so far as to provide me with details on rebooking for a future date. The office was well-organized and the mood peaceful, making all of it much simpler. Such courtesy and speed of action are uncommon in the travel sector. Copa Airlines Boston Office definitely considers customer satisfaction first.
- To visit: https://www.airofficecounter.com/copa-airlines/copa-airlines-boston-office-in-massachusetts/