Hello, My trip to the Turkish Airlines Yekaterinburg Office was for my elderly father's travel plans to Antalya. He required wheelchair assistance and medical clearance for his oxygen equipment. The staff managed everything with such patience and professionalism. They assisted in filling out the medical forms, made requests to headquarters, and checked up a few days prior to the flight to verify the arrangements. Everything went perfectly at the airport—he received the assistance he required without any delays. He explained to me later how comfortable and cared for he was, and all credit went to the planning ahead that was done. I can't even tell you how relieved I felt. This kind of service goes a long way for passengers with special needs. The personal attention and care provided by the staff are something not often found these days. It's not merely a matter of selling tickets—it's a matter of making it safe for people to travel comfortably. I thoroughly endorse this office to anyone organizing journeys for elderly or health-conscious travelers.