It was refreshing to speak with the Emirates Airlines office in Zurich recently. The web system was struggling to manage my convoluted itinerary, which included several destinations. The best move I ever made was to go into the Zurich office. In addition to being kind, the staff was resourceful; they offered alternate routes, clarified visa procedures, and produced a more seamless itinerary than I had initially intended. It helped me save time and reduce stress. They obviously know what they're doing because the service was genuine and considerate. In every aspect imaginable, this is customer service done the old-fashioned way!

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