When I reached out to customer support they informed me my account had been permanently and irreversibly banned. When I asked why my account had been banned they gave me a canned response. I suspected this to be a mistake and ask to spoke with a supervisor. They sent me another canned response that the decision was final and referred me to their community guidelines. Tinder has very poor customer service. Upon further research I discovered that some Tinder users like to prank other Tinder users by flagging their account. If enough people flag the account Tinder automatically closes the reported account. I have allowed Trustpilot to inform Tinder of my complaint. If Tinder responds I will post their response and keep this review updated. I recently woke up to an error code A40303. I immediately contacted Tinder customer support via email. The customer representative on the other end was so quick to judge me on breaking the TOS even though I've done nothing wrong. There are plenty of stories on the internet where Tinder has banned people for no reason. It's shocking to think they would ban me days after I spent my money on Tinder Gold and I feel like I was being ripped off. Do not use Tinder or contact their customer representatives. It is a waste of time! As previous people have said, married people are on Tinder. I found out my husband was on Tinder and was paying for a Tinder Gold membership and when I went to call the company, after he told me he had talked to them, I learned they have no phone number or chat service to contact them in any way. There is literally no way to correct any issue with them for anyone. That is horrible customer service. They just sit back and collect money from people and don't care what the outcome is. When I installed the latest update of the app around 26th of August, I got auto logged out. When I tried to log in again, my account was blocked error message 40303. I contacted Tinder twice to highlight this as a software issue. As reply I received the same generic mail twice, telling me that my account was deleted which I told them myself and that they cannot tell me details. I assume it is just bots in the customer service scanning you complaint for keywords instead of looking into the problem and helping you. I strongly advise you to stay away from Tinder. There are many other apps. Paid for membership for one month. Then I was unable to see screen when I logged on resulting in having to delete app. Then each time I looked off I had same issue. After three tries I deleted and reinstalled then deleted. I emailed several times. Had a couple of emails back requesting for various information including gma code. I have sent all the information to them they had requested which was not easy to obtain 5 days ago in order to get reimbursed. I to date have not received refund for paid membership. I have sent another tonight and wait with anticipation. For more information about reviews on ConsumerAffairs. I sent a message 3 days ago and still no reply. I've had issues before with Tinder and had to deal with an incompetent guy who just stated the obvious options when of course I had already tried them all and beyond before resorting to contacting you. You need to get a better system: call or live chat. I am paying good money for an app that has no customer service whatsoever. I was in Cabo for 11 days trying to meet people to hang out with. No matter what distance I plugged up to 161km! How is that even possible. I even got Tinder Gold hoping that it might help. Of course they did not reply to my requests for support. After not being on the app for a few days I went to login and couldn't, I emailed support which was no help other than they let me know I was banned. I have been on with the same pictures and same profile bio for months, why am I banned. They wouldn't respond, just said that I didn't follow their terms. After reviewing the terms there is nothing I did wrong and they wouldn't respond. I mean don't they have protocols for banning people?? There are perverted men on this site, married men, etc... And these accounts are alive and active... Mine banned for NO reason. Original review: July 25, 2018 I was only on Tinder for a couple of weeks and only matched with 3 people. I sent a few messages. Then, one day, I couldn't log on. I was trapped in the log in loop. Then I got error 86501??? I reported my problem again and again and finally they said the -1 error code meant I was banned!! I did not harass anyone. I told one person I didn't want to communicate because he was a big supporter of Trump. Are we living in a free country, or not? The other guy I liked and he liked me and now I cannot contact him. Tinder should not be allowed to operate. Original review: July 21, 2018 After using the app for about 10 days as a gold member, I was permanently banned. The guidelines, obviously, has nothing against confetti cannons, or even real weapons for that sake. Yet my polite and concise appeals are just met with canned responses implicating I am somehow a threat to the safety of their other users, or in best case, ignored. All my matches and contacts are thus irrevocably lost. A quick google search or as long as you'd like will reveal that Tinder has also unjustly banned thousands of other users, and that's only counting those who'd bothered to complain about it. I find this a vehemently repulsive way of treating compliant and supportive customers, who are, after all, also human beings. Original review: June 30, 2018 Tinder removed my account with the error code claiming my account went against their terms of service or community guidelines. I had yet to match with anyone and the pictures on my profile was one of my face and one of the Pansexual pride flag. There was absolutely nothing in my description that was inappropriate. I simply talked about some TV shows I like. The usual things you'd expect on a Tinder profile. As far as I can tell from reading the Terms and Guidelines I did nothing wrong and they've yet to give me a reason why my account was removed despite me sending an email with a screenshot of the error code. Original review: June 28, 2018 I really wish they would actually care about their clients especially the paying ones. I have had Tinder gold a few times and I am getting ripped off because they have not ever figured out how to let us pick the age range required. Because of this, I am constantly getting matches that are much younger and it is a waste of my time. Especially when I go out of my way to pay for boosts. I am 66 and I want to choose the age range. Bumble has it down and you basically slide the moving scale to where you want it. Yours does not let me. Original review: June 11, 2018 Tinder, deleted my golder membership account. I did buy Tinder membership. But you --- TINDER suddenly and without any reason CLOSED my account. I cannot enter my account. I used my phone number in order to open TINDER account, and I did used my Google account for payment. Please specifically say me, which part of my words, you cannot able to comprehend??? Original review: June 5, 2018 I have been on this site only for a couple of months. My two first experiences were very pleasant. We only had dinner. My last experience was a disaster which I never had the opportunity to meet the man who turned out to be a scammer. He lied about where he lives and it turned out that he lives out of the country. Very handsome man and loving but a scammer. Original review: May 14, 2018 This site is dangerous. Be aware of woman who ask for your phone number after a few conversations. They are looking to scam. Nothing wrong with that but she misrepresented who she was. Furthermore, she was a hooker. Original review: May 3, 2018 As somebody that never writes reviews this year fact I am writing this is an indication of this year for stretching disappointment and quite frankly and yeah I feel at this app period. It is the worst app I have ever used. Not the worst dating site the worst app. First of all let me show you I have tried it on multiple devices of different makes and different internet connections to eliminate that as an issue and the same problems arose on the three different devices from a Sony phone to an Apple iPad and Samsung tablet. The only thing that's appeared to work correctly was installation of the application. After that creating an account either using Facebook or creating it manually was ridiculously frustrating. I got repeated errors with email verification. At some point I managed to actually log on but then would get repeated errors when I trying to find people near me again. Please try again later. The app itself is difficult to use when it is working. It doesn't explain things well. Everything needed or worth having costs extra money. I felt I was just guessing on how the whole thing works. I don't feel like I know how my profile is being presented. I want to find people I have liked. I am sure there is a way but it is confusing. Send with guidance and just fails extremely basic and designs to keep you spending at every level. The worst thing of all is how unreliable it is. If you do eventually managed to talk to somebody they will lose interest because you won't be able to Long Arm again a few hours later to talk to them you won't know why or what the problem is. It just saying that it's not worth more than it does. I have never had such an awful painful frustrating experience with anything running code before. I beg you go somewhere else. Don't even look at it. Advise everyone to go somewhere else. I guess it's a business and designed to make money but at least you should get some kind of service for you on it. This is just rubbish rubbish rubbish x infinity. Original review: April 11, 2018 Tinder from South Africa suddenly becomes Be2. In the absence of an industry standard such as the right to UNSUBSCRIBE, made mandatory a few years ago, these guys provide NO way of clicking the AUTO renew button off. That means, when the end of your subscription arrives they will deduct the same amount which magically changes from R77 for six months, to R77 a WEEK! Original review: April 6, 2018 Hey guys, I was using Tinder for a couple of months until one day I got banned from the app for no reasons whatsoever. No warning, no support, no interest in keeping you as a customer - just ban, that's it. Needless to say - no refund for unused subscription... You lose your money for reasons you don't know. After reading other people's reviews I understand that anyone can get banned without explanations... Sadly Tinder was the worst internet community experience I have had in my almost 40 years of life... Original review: March 5, 2018 I've had this app for over 2 years now. I've never had a problem with it. I've never posted anything offensive or nudes or anything of that sort. I've seen many other profiles with content way more offensive than mine so I give this app a 1. I didn't use it much and neglected to cancel the subscription. They said that since it wasn't within 14 days, they refused to refund this charge. Although they knew I had not used the service for more than 6 months and would not use it for the subsequent 6 months for which my account was charged, this company has refused to refund any portion of the charge. It's not a game, and I feel I got taken as an idiot looking for love with someone of same likes, but DIFFERENTLY within a physical location that makes meeting frequently a must. They sign you up and as no one reads the pages and pages of terms and conditions then bam they delete your account. Please please boycott this rip off company because they will steal your money. The text gets deleted while in the middle of a discussion. Just a fair warning to transgender ladies who decide to use this app, if you get matched with a few guys on there, just be warned that you will be unmatched by some guys or get cut off while in the middle of a text discussion because they are here to fool you. I've been online dating for four years and all of the sites I tried never have worked for me and it is really hard for me as a trans lady without surgery to find that special someone. Sadly they did, but I did report them to the BBB, the FBI and the police. I don't understand how Tinder is still in business if they don't have a true way for customers to contact them and how is that legal!? So not only am I out of money but have to make sure I won't be hacked and my information is secure! On top of that, they have three different locations for their 'corporate office'! So in other words they don't want to be held accountable! I'm getting messages, but they are from Scammers who are always on these sites, who do NOT live near me. I called one out, who got nasty when I questioned her on why her photo shows up on Google image search 200 times! Original review: April 13, 2017 Tinder bans people for no reason, am I the only one? I'm aware that I am not the only person. I see that they are banning people for being racist, but what is their company doing to make customers feel like they are not being discriminated against? For over 2 months, Tinder has had my account under review for no reason. When I sent them emails, explaining everything they never responded. After 3 days, they blocked my account. I sent an email to them and a guy name Carl emailed me back saying that I was banned from the dating site. However, they gave me no reason. Had heard mixed reviews about it and I clearly see why. For one, I've practically given up on dating or meeting anyone for a lasting relationship. For one, I hear a lot of women complaining that most of the guys on there are scumbags just looking to get laid or use somebody. However, what these women are NOT being honest about is that most of the women ARE THE SAME EXACT WAY, except they claim to have justifiable reasons for acting in the same manner of motives that the guys they bad mouth are acting. Secondly I'm a guy , I must say that while there are douchebags on Tinder, as well as EVERY DATING SITE, and that there are douchebags in BOTH genders, it does make it next to impossible for well-meaning people to actually find a well-meaning person. I'm 35 and have my own money and all that, so I have no reason to mooch off anybody, and I also prefer to meet and have a LASTING relationship that is based on personality and common interests instead of money and sex. I've swiped through quite a few profiles already, and I DO READ PROFILES instead of just swipe-like. From what I've seen, NO WONDER certain people can't find anybody! Look at the stuck-up trash they post on their profile description! It is all just deceptive marketing. Marketing can make dog crap look like peach cobbler and sell it. The people who run these sites are only interested in only your wallets and bank accounts, and they couldn't care any less about you as a person. Tinder and other social sites are a good thing when they are used responsibly, like staying in contact with friends and family. Sex and pillow talk are for just a few hours. An actual relationship that is grounded in the right basis will last a lifetime if it is with the right person. Wide variety of people helped me to narrow selection to people I felt I was more compatible with. Went on a number of good dates and a few went further. After entering my information most of the people had similar interests and I found them to be pretty compatible with me. I enjoyed meeting the people it selected for me. A lot of setting helped me determine what information I wanted to provide publicly. The mobile app was simple and easy to use. I enjoyed being able to access it anywhere and have a similar user experience to what I had on my laptop. A lot of the dudes are scummy but there are a few who were pretty high quality but that's just the way of the world. It is not indicative of the app. It seemed fine enough to me. I had no problems with that aspect of it but I wouldn't be surprised if other people did. It is exactly what you need a mobile app to be. Nothing more and nothing less. Sheer mediocrity of a mobile app so it was just fine and dandy to me. Tinder is a mobile dating app that can be downloaded and used for free. It is currently the largest and most popular dating app online with over 50 million downloads. It is best known for its extremely popular swiping feature. This helps prevent fraud and makes it easy to quickly import information and photos over to Tinder so you can begin searching immediately. If you do not like the profile you are looking at, swipe left and you will not see them again. If you are interested, swipe right. If you accidentally swipe in the wrong direction, you can now pay to unswipe a match. Harvard Business School graduate, Mark Brooks, has been an expert in the Internet dating business since 1998. He is currently the CEO of Courtland Brooks, a consultancy agency for the Internet dating industry, and runs OnlinePersonalsWatch. He prides himself on being a New Media Futurist and can be reached at LinkedIn. At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to. We take privacy seriously, please refer to our to learn more about how we keep you protected. 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