- Visiting the British Airways Santa Ana Office was a really smooth and pleasant experience. The staff were friendly, knowledgeable, and took the time to walk me through my flight changes without any hassle. They explained everything clearly and made sure I understood all my options. The office itself was clean, easy to locate, and had a welcoming vibe. I felt reassured having someone assist me in person, especially with international travel plans. Their professionalism and attention to detail made a big difference. I’d definitely recommend the Santa Ana Office for anyone flying with British Airways—it made travel planning stress-free.