- Air travel should be accessible to everyone, regardless of physical ability. That’s why Volaris Wheelchair Assistance offers a comprehensive service designed to help passengers with reduced mobility enjoy a safe, comfortable, and worry-free journey. From booking your ticket to collecting your baggage, Volaris ensures personalized attention every step of the way.
- Requesting wheelchair assistance is simple. Travelers can indicate their needs during the booking process online or through the Volaris mobile app. Alternatively, the request can be made by calling customer support at least 48 hours before the scheduled departure. This advance notice allows the airline to arrange suitable support and equipment based on individual needs. At the airport, professional staff assist with check-in, ticketing, and security clearance.
- Passengers using Wheelchair Assistance are escorted to the boarding gate and offered priority boarding, ensuring a smooth transition onto the aircraft. Volaris team members are trained to provide respectful, discreet help that preserves passenger dignity and independence. Onboard, aisle wheelchairs are available for passengers who require in-flight mobility assistance.
- Cabin crew is ready to help with seating and stowing personal belongings as needed. For battery-powered mobility devices, passengers should provide details about battery type and device specifications during check-in. Upon arrival, passengers receive continued support for deplaning, immigration, and baggage claim. Personal mobility devices are handled with care and returned promptly at the arrival gate.
- Volaris also offers real-time flight updates via its website and app, and multi-channel customer service to address any concerns. With Wheelchair Assistance, the airline reaffirms its commitment to inclusive travel—making the skies open and welcoming for all.