Southwest Terminal MSP is based at Terminal 2 (Humphrey Terminal) of Minneapolis–Saint Paul International Airport (MSP), offering a full range of services to make the travel experience smooth. Ticketing and check-in facilities of the airline are available in the Ticketing Lobby on Level 1, where tickets can be bought, boarding passes can be collected, and baggage can be checked. Other airlines also provide curbside check-in service outside the terminal; passengers are encouraged to call their airline for hours or further information. For baggage support, Southwest Airlines provides self-service kiosks and manned counters to assist with checked and carry-on bags. Flight information is available through electronic displays throughout the terminal, offering real-time updates on departures and arrivals.
Southwest Airlines serves Minneapolis–Saint Paul International Airport (MSP) from Terminal 2 (Humphrey Terminal), where it offers a full range of services that are intended to improve the passenger experience. The terminal is exclusive to Southwest Airlines and is designed to be efficient and streamlined for travelers.
When arriving at Terminal 2, passengers will be able to locate Southwest Airlines' check-in counters on the upper level for easy access. The airline provides several check-in options to suit different tastes. Passengers can use self-service kiosks located close to the ticketing area for rapid and convenient check-in. For those who like to have someone assist them, Southwest Airlines' courteous staff are present at the check-in counters to help. Also, passengers may check in online via the website or mobile application of Southwest Airlines up to 24 hours ahead of the departure of their flight.
Terminal 2 baggage handling is efficient and passenger-friendly. Southwest Airlines permits each passenger to check in two bags at no cost, as long as these meet the requirements of the airline's size and weight limitations. The baggage claim station can be found on the terminal's lower level, accessible conveniently after security checks. Those needing assistance with their bags can count on the help of Southwest Airlines personnel to provide a hassle-free and smooth experience.
Flight data is easily accessible across Terminal 2. Electronic flight information boards are conveniently located to give timely updates on flight status, gate numbers, and boarding times. Passengers also get access to flight data via the Southwest Airlines app, which sends notifications and alerts to keep passengers updated.
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