Is Southwest Airlines Good? There is also no charge for flight changes or cancellations, which provides flexibility in case plans shift unexpectedly. This feature is increasingly rare among other budget carriers that often impose hefty fees for altering travel plans. On the flip side, some travelers find Southwest Airlines’ lack of traditional amenities to be a downside. For example, the airline doesn’t offer assigned seating or the same level of in-flight entertainment as other airlines. Passengers who are used to seatback screens and other luxury services may find Southwest’s offerings more basic. Additionally, Southwest operates only within the U.S. and certain international destinations, which can be limiting for travelers seeking more global reach. The lack of first-class service is another point of contention for those who prefer the luxury experience offered by premium carriers. This system might seem unusual compared to traditional assigned seating, but it has been a key component of the airline’s quick and efficient boarding process. Most travelers report that it promotes a smooth boarding experience without excessive delays, even during peak times. Another key selling point of Southwest is its relatively friendly and approachable customer service. Many travelers appreciate its budget-friendly approach to flying, with ticket prices that are generally lower than other major carriers. The airline’s commitment to offering affordable, no-frills service has earned it a dedicated following. One of the standout features of Southwest Airlines is its free checked bags policy. While other airlines charge passengers for checked luggage, Southwest allows two free checked bags per person, making it an attractive option for families and those with extra luggage.