Hello, I wanted to express my satisfaction with the Cathay Pacific Sydney Office In Australia. The personnel went above and beyond to assist me in changing a flight because of a family issue. They promptly resolved the issue, demonstrated genuine empathy, and avoided treating me like just another consumer. Being regarded as a person instead of a number was a welcome change. I was so relieved when I left the office. They were quite friendly, which is not often what you expect from an airline office. They truly made a difference during a difficult period, so thank you to the folks there.
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