Aer Lingus Terminal JFK has its base in Terminal 7 of John F. Kennedy International Airport (JFK) and provides a wide array of services to facilitate smooth travel. Passengers are able to check-in online through the Aer Lingus website or mobile app, or at the airport through self-service kiosks or manned counters. The carrier advises flying passengers to arrive a minimum of three hours prior to flight departure to provide sufficient time for checking in, security checks, and customs clearance. The baggage services are easily accessible with on-duty personnel available to sort out any problems or queries. The Aer Lingus mobile app and digital screens offer up-to-date information on gate numbers and boarding times. Customer service is available through the airline's website and mobile application, offering support with bookings, cancellations, and other queries. Terminal 7 has free Wi-Fi, charging points, and a range of dining facilities, improving the overall passenger experience. The terminal also contains the Aer Lingus Lounge, which includes complimentary refreshments and comfortable seating areas for qualifying passengers.

Passengers are able to check in for their Aer Lingus flights at the airline's check-in desks found within Terminal 7. Check-in usually opens 3 hours prior to the planned departure time and closes 1 hour before departure. For those who would like to check in remotely, Aer Lingus has online check-in via their website or mobile app, enabling passengers to check in up to 48 hours ahead of their flight. This facility allows passengers to pre-select seats, purchase bag fees, and receive a virtual boarding pass. Aer Lingus offers extensive baggage services at JFK Terminal 7. Passengers can check in the baggage at the airline's check-in counters during check-in. In case of delayed or lost baggage, Aer Lingus JFK Terminal introduced a new feature in partnership with Apple. The feature enables customers to share the location of their luggage with an AirTag or any Find My network accessory securely with Aer Lingus' customer service via a secure link created from the Find My app. This innovation is set to rapidly track lost or misplaced baggage, privacy and security being primary concerns. Shared locations are end-to-end encrypted, anonymous, and have a seven-day or when-the-bag-is-found expiration time.

Real-time flight information is easily accessible at JFK Terminal 7. Electronic boards around the terminal offer current information on flight status, gate allocation, and boarding time. Furthermore, passengers are also able to access flight information via the Aer Lingus mobile app or website, allowing them to receive notifications and control their bookings with ease.

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