- I had a very good experience when I recently went to the British Airways Washington Office. The employees responded to my questions in a timely, polite, and professional manner. They made sure the process was easy and stress-free by giving me clear and comprehensive information on my travel, ticket modifications, and luggage regulations. The office featured a pleasant waiting space and was tidy and well-organized. Despite their hectic schedules, the crew maintained their composure and attentiveness, providing timely support in a welcoming manner. Their dedication to providing exceptional customer service was clear. I had a flawless experience overall, and I heartily endorse the British Airways office in Washington for any travel-related requirements.