Hello! We had a couple of issues regarding our flight that was coming up, such as baggage rules, seating arrangements, and a last-minute change in itinerary. The people at the United Airlines Tokyo Office were very patient, taking the time to hear our queries and give us clear, concise explanations. They didn't simply steamroll over it—they really made sure that we got all our choices before we could decide.Their professionalism and knowledge were a huge difference, and it was comforting to know we were in capable hands. The entire experience was seamless and stress-free, which we really appreciated as a family!

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