- The customer service experience at Norse Atlantic Airways New York Office office is seamless and effective. When it comes to booking flights, making modifications, and answering general questions, the staff is helpful and kind. Those who require assistance prior to or following their flight can readily access the office due to its convenient location. Overall, it's a welcoming yet professional environment. Despite its modest size, the office effectively fulfills its function by providing passengers with a convenient means of communication with the airline.