It was a headache to get assistance over the phone when I had to abruptly cancel a flight. At that point, I made the decision to visit the Frontier Airlines Miami Office. I was not hurried at all by the extremely patient representative there. They helped me use my travel credit for a future ticket and even went over my cancellation choices. To be honest, the face-to-face conversation was quite beneficial. Sometimes speaking with someone in person just makes things easier. Finding the office was simple, and I didn't have to wait long. Overall, excellent experience!
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