Kenya Airways Wheelchair Assistance is a specialized service dedicated to supporting passengers with reduced mobility, ensuring a safe, comfortable, and convenient travel experience. Whether you're booking a ticket, checking in, navigating the airport, or arriving at your destination, Kenya Airways provides personalized assistance every step of the way. At the ticketing stage, passengers are encouraged to request wheelchair support while booking their flight online, through the call center, or with a travel agent. 

Early notification ensures that the necessary arrangements are made in advance for a smooth journey. During check-in, friendly and trained staff are available to assist passengers with mobility challenges. Kenya Airways offers dedicated check-in counters at most airports to minimize wait times and provide prompt service. Passengers are escorted through security and immigration, ensuring a hassle-free airport experience. Baggage assistance is included with Wheelchair Assistance, with staff helping passengers check their luggage and transport carry-on items. This support helps reduce physical strain and provides peace of mind. As part of the service, passengers receive regular flight information updates, including boarding announcements, gate changes, and flight schedules. 

Priority boarding is also offered, allowing additional time to get comfortably seated and settled on the aircraft. Kenya Airways’ customer support team is available to answer questions and provide assistance before, during, and after the journey. They are trained in accessibility services and work to address each passenger’s unique needs with care and professionalism. Wheelchair Assistance highlights the airline’s dedication to inclusive travel. By offering thoughtful, well-coordinated services, Kenya Airways ensures passengers with reduced mobility can travel confidently and comfortably, knowing their needs are a top priority.

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