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Terminal 5 at Chicago O'Hare International Airport (ORD) is where Viva Aerobus is based. Travelers have two options for checking in: self-service kiosks or the Viva Aerobus ORD Terminal counters. The airline provides luggage drop services as well as online check-in. Terminal 5 offers duty-free shops, retail establishments, and eateries like Starbucks and Garrett Popcorn. Viva Aerobus has a pay-per-bag policy for checked baggage, with weight and size restrictions. Travelers should allow time to clear U.S. Customs and TSA security checks. Options for ground transportation include ride-sharing, taxis, and public transportation using the CTA Blue Line.