I got to visit the Turkish Airlines Amsterdam Office while I was making trip arrangements, and I have to say that it was a surprisingly easy and polished experience. Instead of figuring things out online, I chose to talk to someone in person at the office near Amsterdam Schiphol Airport when I wanted to make changes to an overseas schedule.
The ambiance was friendly and well-organized from the time I entered. A service member welcomed me and quickly checked me in, guiding me through the procedure. I was helped in a matter of minutes, and even though it was a weekday, the office wasn't too busy.
My interaction with the representative was extremely informed. When my travel plans unexpectedly changed, she assisted me in rescheduling my flight dates. She worked hard to find a practical and affordable solution, thoroughly outlining all the options available, including fare differences and cancellation procedures. Her patience and openness were really appreciated; there was no pressure or hurry, only a sincere wish to assist.
In addition, I had inquiries concerning the Miles&Smiles program and extra baggage. Once more, the help was excellent. She gave me detailed information about the weight restrictions, extra charges, and even how I could use my miles to save money on subsequent trips. It was clear that the employees are knowledgeable and committed to providing individualized treatment.
My interaction with the representative was extremely informed. When my travel plans unexpectedly changed, she assisted me in rescheduling my flight dates. She worked hard to find a practical and affordable solution, thoroughly outlining all the options available, including fare differences and cancellation procedures. Her patience and openness were really appreciated; there was no pressure or hurry, only a sincere wish to assist.
In addition, I had inquiries concerning the Miles&Smiles program and extra baggage. Once more, the help was excellent. She gave me detailed information about the weight restrictions, extra charges, and even how I could use my miles to save money on subsequent trips. It was clear that the employees are knowledgeable and committed to providing individualized treatment.