Kenya Airways Wheelchair Assistance is a dedicated service aimed at ensuring that passengers with reduced mobility experience a smooth, respectful, and supportive journey. From booking to arrival, the airline is committed to providing comprehensive assistance every step of the way. When purchasing a ticket, passengers can request Wheelchair Assistance either online, through the airline’s customer service, or via a travel agent. Early notification—preferably 48 hours before departure—ensures that all necessary arrangements are made in advance for a comfortable travel experience. 

During check-in, passengers who require mobility support are greeted by trained staff who assist with the entire process. This includes help with documentation, navigating the terminal, and passing through security. Kenya Airways offers priority check-in and boarding to minimize delays and enhance convenience. Baggage assistance is also part of the service. Staff are available to help passengers with their checked and carry-on luggage, including mobility equipment such as wheelchairs or walkers. Great care is taken to ensure all items are securely handled and delivered to the correct destination. Kenya Airways ensures that passengers using this service receive real-time flight information. 

Whether it’s gate changes, boarding calls, or transit details, staff provide timely updates and physical guidance where necessary, ensuring passengers are never left unsure or unattended. Should questions or issues arise, customer support is readily available. Kenya Airways' support team is trained to offer compassionate, respectful service, addressing the unique needs of each traveler. Assistance is available before, during, and after the flight, ensuring peace of mind throughout the journey. Wheelchair Assistance reflects the airline’s dedication to accessibility and inclusive service. By offering thoughtful, professional support from start to finish, Kenya Airways makes air travel a safe and enjoyable experience for all passengers.

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