After arriving in Idaho Falls, I realized one of my checked bags didn’t make it. I was frustrated and unsure of what to do. Thankfully, I remembered the Frontier Airlines Idaho Falls Office was nearby. I visited the next morning, and the staff couldn’t have been more helpful. They looked up my baggage tracking information, explained the likely cause of the delay, and assured me they would follow up. True to their word, they contacted me within 24 hours with an update. My bag arrived the next day, and they even arranged for it to be delivered to my hotel. I appreciated how calm and professional the team was, even when I felt stressed. They turned a frustrating situation into a manageable one. It’s experiences like this that show the value of having a local office. I felt supported and informed throughout the process, and I won’t forget that.