I went to the Southwest Airlines Orlando Office to inquire about the refund procedure after having to cancel my travel. I had assumed it would be difficult, but the personnel made it simple. They clarified for me how travel credits and refunds operate. After I completed a form, they promptly verified the information. I wasn't disoriented or perplexed. Everything was discussed in detail. The straightforward and honest process was really appreciated. I had no trouble getting my reimbursement.

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