Taking this occasion, I would like to sincerely thank the  Etihad Airways Zagreb Office  for their excellent service. Recently, my family and I had the opportunity to communicate with the staff there as we were organizing our trip, and the whole experience was outstanding.

 

From the first time we got in touch with the Zagreb Office, the personnel were incredibly kind, professional, and attentive. They carefully considered what we needed for our trip and made recommendations that improved it. Their real concern for our comfort and convenience, particularly because we were traveling with young children and elderly family members, was what most impressed us.

 

We received clear answers to all of our inquiries, excellent guidance on everything from baggage regulations to connecting flights, and assistance in navigating the booking process. We had no doubts because they were so informed on Etihad's offerings and made sure that every aspect was addressed.

 

When a family situation forced us to make a last-minute itinerary modification, the staff went above and beyond to quickly and empathetically fulfill our request. Our stress levels were genuinely lowered and we felt supported by their proactive communication and problem-solving approach.

 

Our trip with Etihad Airways was smooth and enjoyable from beginning to end, thanks to the Zagreb Office staff. Their commitment and warmth are a testament to the airline's high standards, and they left a lasting good impact on our whole family.

 

We are incredibly appreciative of their first-rate service and would definitely use Etihad Airways again in the future. I want to express my gratitude to the amazing staff at the Zagreb Office for making our trip as unforgettable as possible.

 

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