Frontier Airlines operates from Terminal E of Boston Logan International Airport (BOS), which offers a wide array of services aimed at making the travel process as smooth and hassle-free as possible for customers. Terminal E, or the International Terminal, has modern amenities and facilities to serve both domestic and international passengers.
When arriving at Terminal E, customers can visit Frontier's ticket counters for help with flight reservations, itinerary modifications, and other travel-related questions. For extra convenience, Frontier also invites customers to use online check-in on their website or mobile app so they can check in, choose seats, and print boarding passes before they even reach the airport. Self-service kiosks are also provided in the terminal for customers who wish to check in and print boarding passes at the airport. Frontier Airlines has certain baggage policies to cater to different passenger requirements. One personal item per passenger is permitted free of charge, with maximum size 14"H x 18"W x 8"D. Carry-on and checked baggage both attract fees, which differ depending on when and where they are booked. Prepaying for bags online is best, as this costs the least. Checked baggage's maximum weight is 40 pounds, and its maximum size is 62 linear inches. Overweight and oversized bags require extra charges, and items weighing more than 100 pounds or measuring more than 110 linear inches cannot be taken. If there is delay, damage, or disappearance of a bag, passengers must report the matter to a Frontier representative at the airport in a timely manner. Delays or damages must be reported within four hours of arrival, missing items from checked bags within 24 hours. Frontier Airlines offers real-time flight information via their website and mobile application, keeping travelers informed of flight status. Boarding is staged in zones, with those who require special services boarding first, followed by travelers who have bought priority boarding privileges. Passengers should plan to arrive at the airport two hours prior to departure to ensure there is enough time for check-in, security checks, and boarding.
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