- Our family trip to the Middle East was made so much easier thanks to the excellent service we received from the Etihad Airways Toronto Office. With our family of four, including our toddler and my mother-in-law, I was nervous about booking flights and ensuring everyone would be comfortable. When I contacted the Toronto office, I was pleasantly surprised at how professional and kind the staff were. They carefully listened to our needs and quickly offered several flight options, explained the pricing clearly, and suggested ideal travel times to suit our child’s sleep schedule. They also helped us select seats with extra legroom, arranged kids’ meals in advance, and ensured my mother-in-law would receive assistance at the airport. We even got useful packing tips and advice on what documents we’d need for our destination. What truly impressed me was the follow-up. A few days before our flight, we received a reminder email and a checklist to help us prepare. That level of care is rare! When we arrived at the airport, everything was organized just as promised. The airline staff was ready to assist, and the boarding process was smooth. Our flight experience was comfortable, and the Etihad crew was friendly and attentive throughout. Thanks to the exceptional support of the Etihad Toronto Office, our trip started and ended on a high note. They turned what could have been a stressful situation into a smooth, enjoyable journey.