- Traveling with three kids under ten can be overwhelming, but thanks to the exceptional support we received at the Southwest Airlines Boston Office our recent trip to Chicago was anything but stressful. The staff went above and beyond to ensure everything was organized and suited to our family’s needs.
- We initially contacted the Boston Office via phone with a few questions about group travel and discounts for families. The representative encouraged us to stop by the office for personalized assistance and we’re so glad we did. From the moment we walked in, we were treated with patience and genuine care.
- The team helped us book our tickets, select seats, and advised us on baggage rules specific to strollers and car seats. They also highlighted Southwest’s flexible change policy and no hidden fees both major plus points for a family on a budget.
- The Boston Office staff provided great travel tips and even suggested the best time of day to travel with kids to avoid airport crowds. This kind of thoughtful advice really made a difference in our planning.
- On the day of our flight, everything went according to plan. Thanks to the EarlyBird Check-In suggested by the Boston Office, we were among the first to board and get settled. The crew onboard was fantastic, too engaging with our children and helping us store our carry-ons quickly.
- We felt supported every step of the way, and it started with the amazing service at the Southwest Boston Office. We’re incredibly thankful for their family-friendly approach and will be turning to them for all our travel plans from now on.