- A week before our trip to Orlando, our daughter’s passport issue created a panic, and we needed to change our travel dates urgently. With so much at stake, including pre-booked accommodations and tickets, we visited the Delta Airlines Paris Office, unsure if anything could be done. The experience turned out to be far better than we expected. The staff welcomed us with empathy and urgency. They reassured us, explored multiple date change options, and eventually rebooked us for flights a week later with minimal change fees. What touched us most was how they treated our family, offering coloring books to our kids while we handled paperwork and checking in on us as they worked through our issue. The agent, Thomas, even offered hotel and transport suggestions for our changed itinerary. He walked us through travel insurance options and helped us transfer some non-refundable extras using Delta’s Travel Voucher system. We left the office feeling supported and relieved. Thanks to the Paris Office, we didn’t cancel the trip, instead, we traveled a week later with everything smoothly in place. This level of service isn’t just about booking flights; it’s about caring for people. Delta made a stressful moment manageable, and we’re now loyal customers because of that experience.